CNS is the brainchild of Stephen Hewett, customer experience expert, and is the fruit of discussions led by Stephen, with a group of CX experts, business strategists and digital gurus, tackling the question:
“What do businesses need right now and how can we help?”

Stephen’s mantra “Success depends upon understanding what your customers need, and responding accordingly” was the foundation of the CNS, and as customer needs are now mutating with increasing frequency, CNS is here to guide business towards continued success.